Frequently Asked Questions

Have any questions about our shop items, including kits and merchandise? Start a conversation.

Other inquiries should be directed to [email protected].

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  1. What are the terms for Preordering?

    Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

  2. How do I make changes in my shipping or billing information?

    If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

  3. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under My Orders. Please review those items, as these terms apply to duplicate items as well.

  4. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.

  5. How will my order be shipped?

    Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.

  6. Contact

    For order, account, and kit questions, please contact our Customer Service team here

    Other inquiries: [email protected]

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  7. Why are there shipping restrictions on the Laser Assisted Blowgun Kit?

    Due to product regulations, the Laser Assisted Blowgun Kit sale is not permitted in California, Massachusetts, the District of Columbia, or New York City. The Laser Assisted Blowgun Kit will only ship within the U.S. We do not ship this item to U.S. Territories, APO/FPO, Canada or other international addresses.

  8. I never received my order. What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

    Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.